Information partnerships: A strategy for the routinization of information systems.
Item
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Title
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Information partnerships: A strategy for the routinization of information systems.
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Identifier
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AAI3204952
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identifier
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3204952
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Creator
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Banavara, Narasimhaswamy.
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Contributor
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Adviser: Dorothy G. Dologite
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Date
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2006
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Language
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English
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Publisher
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City University of New York.
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Subject
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Business Administration, Management
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Abstract
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Information partnerships are defined as the partnerships forged between different user groups (such as production, materials planning or finance) and the analyst groups as well as among the user groups themselves in an organization. In any information systems (IS) project, there are multiple user-analyst and user-user groups involved, with each individual in the IS project group representing a single or multiple groups at different levels in the organization, such as division, department or unit.;Each group in the organization is concerned primarily with its specific function(s), and attempts to specialize in that function(s). Information partnerships combine the skills and expertise of the all the different user-analyst and user-user groups to produce a collective synergy and bring together the organization's capabilities and resources to effectively develop and routinize any IS in the organization.;Routinization of an IS goes beyond the development and implementation stages of the IS. Routinization of the IS occurs when the IS becomes a normal or routine part of the organization's daily business operations and is not considered a novel innovation anymore.;Using ethnography, this study looked at one organization, and explored how information partnerships among the various user-analyst and user-user groups are formed and fostered in the IS project, the characteristics of the information partnerships, and how they lead to the positive routinization of the IS in the organization.;It was found that information partnerships actually comprise a complex profile of social and personal identities, many of which may be conflicting and/or antagonistic. At the same time, there are several attributes or characteristics, both negative and positive, in the organization that significantly influence these information partnerships. Also, timely interventions, both by senior management and by the individuals in the information partnerships, cause significant empowerment to the information partnerships. As the information partnerships evolve over time, they influence the routinization of the IS in the organization.;Strategies are provided for IS practitioners in organizations to develop, foster and facilitate information partnerships in organizations and enable the routinization of IS in the organization. The implications of this study for researchers are outlined along with indications for future research.
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Type
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dissertation
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Source
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PQT Legacy CUNY.xlsx
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degree
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Ph.D.
