Emotional intelligence and leadership effectiveness: The verbal and nonverbal communication behaviors of emotionally intelligent leaders.
Item
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Title
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Emotional intelligence and leadership effectiveness: The verbal and nonverbal communication behaviors of emotionally intelligent leaders.
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Identifier
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AAI3310770
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identifier
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3310770
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Creator
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Yoon, Juran.
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Contributor
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Adviser: Kristin Sommer
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Date
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2008
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Language
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English
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Publisher
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City University of New York.
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Subject
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Psychology, Industrial | Speech Communication
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Abstract
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One-hundred and two pairs of undergraduate students completed a laboratory study in which each participant was randomly assigned to the role of leader or follower. Pairs were randomly assigned to either an "interpersonal task" (leader gives feedback to follower after his or her performance) or a "structural task" (leader gives specific instructions to follower while he or she is completing an assignment). All interactions were videotaped. Content analyses using a computerized program were conducted on leaders' speech, and nonverbal behaviors were coded by trained coders. Findings revealed that for the interpersonal task, leaders higher in emotional intelligence (EI) received higher scores for two measures of leadership effectiveness (followers' evaluations of the leader and expert ratings). No relationships between EI and effectiveness were obtained for the structural task. Mediational analyses suggested that emotionally intelligent individuals achieved effectiveness by using verbal language that suggested positive emotions and comradery. Exploratory analyses revealed that emotionally intelligent leaders tended to use more words in general and fewer meaningless fillers that disrupt their speech. Results did not reveal any significant relationships between EI and nonverbal behaviors. In summary, the present findings strongly suggest that (1) high emotional intelligence may facilitate the communication skills needed for leadership effectiveness, and that (2) EI may be more essential for interpersonal opposed to non-interpersonal tasks.
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Type
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dissertation
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Source
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PQT Legacy CUNY.xlsx
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degree
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Ph.D.
