AN EMPIRICAL STUDY OF PROBLEM-SOLVING TECHNOLOGIES AND CONFLICT-HANDLING BEHAVIOR MODES.
Item
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Title
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AN EMPIRICAL STUDY OF PROBLEM-SOLVING TECHNOLOGIES AND CONFLICT-HANDLING BEHAVIOR MODES.
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Identifier
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AAI8103918
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identifier
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8103918
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Creator
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CHANIN, MICHAEL N.
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Contributor
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Harris J. Shapiro | Sidney L. Lirtzman
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Date
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1980
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Language
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English
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Publisher
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City University of New York.
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Subject
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Business Administration, Management
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Abstract
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The constantly growing need for improving strategic and operational planning and the absence of integrated studies dealing with problem-solving technologies and conflict-handling modes provides the foundation of this study. Examination of the literature in problem-solving and conflict areas has indicated the need for new theoretical constructs. This paper introduces and discusses such new theoretical constructs as CMC (Conflict Management Continuum), CMS (Conflict Management Space), DMIS (Dialectical Materialism Inquiry System) and based on it a new conceptual model of strategic problem-solving and planning, and DPST (Dialectical Problem-Solving Technology). Relationships between three problem-solving technologies: DPST, Devil's Advocate Problem-Solving Technology (DAPST) and Low Structure Problem-Solving Technology (LSPST), five conflict-handling behavior modes (competing, collaborating, compromising, avoiding and accommodating) and performance variables (profit, ROI, ranking) are hypothesized and investigated. A series of Pearson Correlation, one-way ANOVA and pair wise t-tests indicate that subjects are able to differentiate, with a high level of statistical significance, between conflict-handling behavior modes and that there is a constant pattern of preferences for particular conflict-handling behavior modes. The hypothesized relationships between problem-solving technologies and conflict modes were found in the predicted direction only for the competing and compromising modes. In terms of performance the DPST groups were found to be significantly superior to LSPST groups with some advantage of DAPST over LSPST and no differences between DPST and DAPST groups. No support was found for the dialectical attitudinal hypotheses. Methodological and theoretical issues of conflict-oriented problem-solving are examined and future research directions are outlined.
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Type
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dissertation
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Source
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PQT Legacy CUNY.xlsx
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degree
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Ph.D.
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Program
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Business
