THE EFFECTS OF INFORMATION ON PATIENTS' PERCEPTIONS OF THEIR HOSPITAL ADMISSION: AN ENVIRONMENTAL INTERVENTION.
Item
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Title
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THE EFFECTS OF INFORMATION ON PATIENTS' PERCEPTIONS OF THEIR HOSPITAL ADMISSION: AN ENVIRONMENTAL INTERVENTION.
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Identifier
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AAI8119670
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identifier
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8119670
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Creator
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NELSON-SHULMAN, YONA.
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Contributor
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Leanne G. Rivlln
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Date
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1981
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Language
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English
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Publisher
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City University of New York.
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Subject
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Psychology, Social
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Abstract
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An intervention was undertaken in the Admitting environment of a large urban hospital for the purpose of alleviating patient stress due to long waits, congestion and lack of information. The intervention took the form of written and pictorial information: signs were mounted in the waiting area instructing patients about registration procedures and orienting them to nearby amenities, and literature about the hospital and the admitting process was distributed. The responses of 94 elective inpatients who received this information were compared with those of an equivalent patient group who entered the hospital under normal circumstances, with no information.;Informed patients were found to be more knowledgeable about admitting procedures and available amenities. They were more self-reliant and made fewer demands on the staff. In contrast, uninformed patients rated the hospital less favorably and were found to have faster heart rates, indicating greater anxiety. Patients admitted under conditions of higher density were uniformly more negative in their responses than those admitted under lower density conditions. In certain instances, information was shown to mollify the more critical patients. Those patient sub-groups who benefited most and least from the information are described. Practical and theoretical implications of these findings are discussed, with particular attention paid to the role of cognitive factors in mediating responses to stress and density.
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Type
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dissertation
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Source
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PQT Legacy CUNY.xlsx
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degree
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Ph.D.
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Program
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Psychology
