THE WELCOME INTRUDER: AN ANALYSIS OF THE MEDIATOR'S ROLE IN CONFLICT RESOLUTION (ALTERNATIVE DISPUTE RESOLUTION, MEDIATION).
Item
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Title
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THE WELCOME INTRUDER: AN ANALYSIS OF THE MEDIATOR'S ROLE IN CONFLICT RESOLUTION (ALTERNATIVE DISPUTE RESOLUTION, MEDIATION).
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Identifier
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AAI8614673
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identifier
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8614673
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Creator
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FRANCY, CLAIRE E.
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Contributor
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Morton Bard
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Date
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1986
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Language
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English
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Publisher
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City University of New York.
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Subject
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Psychology, Social
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Abstract
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The study used a naturalistic observation process grounded in symbolic interactionist theory to examine communication in 102 court-referred disputes sent for mediation to a large urban dispute resolution center. Four hypotheses dealing with (a) quantity of communication, (b) quality and feeling tone of communication, (c) demographic similarities between mediator and disputants, and (d) the mediator's score on the Mach scale, version IV, were tested against a number of mediation outcome measures, including disputant satisfaction.;The purpose of the study was to see whether findings from the empirical literature on dispute resolution in laboratory settings held up in the field and to provide some tested guidelines for the selection and training of mediators working in alternative dispute resolution settings. It was found that only quality- and tone-related communication variables, both verbal and non-verbal, showed a consistent relationship to the dependent measures in the direction predicted, that is, the more positive the tone of communications to and between the disputants, the more likely that mediation would be successful from both the institution's and the individuals' perspectives. Contrary to the prediction, larger amounts of communication showed an inverse relationship to successful outcomes. The report also provides data and discussion related to disputant characteristics and behaviors that suggested that respondents in court-referred mediation sessions may need to be treated differently than complainants in order to be treated equally.
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Type
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dissertation
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Source
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PQT Legacy CUNY.xlsx
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degree
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Ph.D.
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Program
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Psychology
