Playing the game of contracted services: Administrative, ethical, and political issues for the nonprofit agency manager.
Item
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Title
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Playing the game of contracted services: Administrative, ethical, and political issues for the nonprofit agency manager.
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Identifier
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AAI9009717
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identifier
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9009717
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Creator
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Bernstein, Susan Renee.
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Contributor
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Adviser: Irwin Epstein
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Date
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1989
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Language
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English
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Publisher
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City University of New York.
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Subject
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Social Work | Sociology, Public and Social Welfare
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Abstract
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This study used ethnographic research methodology to determine how administrators in nonprofit agencies manage the issues inherent in contracted services. Focused interviews were conducted with eighteen managers. Transcripts of the interviews were analyzed with the assistance of a computer software program, The Ethnograph. Data analytic procedures were thoroughly documented, and extensive verbatim quotes were used to report the findings.;The analytic framework for explaining and describing these managers' experience was their primary metaphor: contracted services as a game. The functions and dynamics of the game metaphor for managers were explained. To analyze managers' perceptions and corresponding decisions and actions in playing the game, the concept of cognitive maps was used.;The strategies managers employ to manage the administrative, ethical, and political issues of the contracted services game were analyzed and illustrated. The discussion of administrative issues focused on managers' efforts both to comply with and change contractual requirements. Their management of ethical issues was considered in terms of the philosophical and operational conflicts created by contracted services. In addition, their perspectives on the following political issues were explored: nonprofit agency accountability to government, the nonprofit agency role in government service delivery, and the prerequisites for managers of contracted services.;Implications of the study for administrative practice, education, policy, and research were discussed.
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Type
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dissertation
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Source
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PQT Legacy CUNY.xlsx
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degree
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D.S.W.
