The relationship between dispatcher stress and social support, job satisfaction, and locus-of-control. (Volumes I and II).
Item
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Title
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The relationship between dispatcher stress and social support, job satisfaction, and locus-of-control. (Volumes I and II).
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Identifier
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AAI9130298
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identifier
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9130298
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Creator
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Burke, Tod William.
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Contributor
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Adviser: Barbara Stanley
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Date
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1991
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Language
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English
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Publisher
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City University of New York.
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Subject
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Sociology, Criminology and Penology | Law | Psychology, Social | Psychology, Industrial
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Abstract
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The purpose of this research was to explore the relationship between dispatcher stress with the variables of locus of control, job satisfaction and social support. The sample consisted of civilian police dispatchers, fire/ambulance dispatchers, dual dispatchers (those that dispatch both police and fire/ambulance), and civilian clerks (All respondents (N = 254) were selected from the southern New Jersey region).;Results indicated that those dispatchers who reported occupational stress perceived that they had little control over their working environment; they were not satisfied with their present job; and that they did not have the necessary support to successfully fulfill their job functions. Although dispatchers (in general) reported occupational stress, there was no support that one dispatching group experienced greater stress than another group. In other words, it could not be stated with statistical certainty that police dispatchers experienced greater stress than fire/ambulance or dual dispatchers.;The stress among dispatchers was also compared among other occupational groups (physicians, teachers, social workers, etc.). The results indicated that other groups also experienced job stress, but it was unclear whether these groups reported greater stress than dispatchers.;Unique aspects of dispatcher stress were reported, as well as organizational implications for dispatchers and other occupations. In addition, it was suggested that future research include longitudinal studies, expanded geographical areas, a comparison among dispatcher work settings, and health measures among dispatchers.
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Type
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dissertation
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Source
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PQT Legacy CUNY.xlsx
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degree
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Ph.D.
