An empirical investigation of dialectical inquiry in group problem-solving technologies for strategic decision-making.
Item
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Title
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An empirical investigation of dialectical inquiry in group problem-solving technologies for strategic decision-making.
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Identifier
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AAI9224857
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identifier
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9224857
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Creator
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Simko, Eugene Stephen.
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Contributor
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Adviser: Michael N. Chanin
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Date
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1992
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Language
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English
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Publisher
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City University of New York.
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Subject
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Business Administration, Management | Speech Communication
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Abstract
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The strategic planning process usually requires on-going deliberations of a team or group at top management levels to analyze complex information in order to formulate strategy. As a group problem solving technology (GPST), Dialectical Inquiry (DI) has been tested in the past for its effectiveness as a planning aid. Past experimentation as well as field studies tested either students or managers for comparative planning effectiveness between DI and other non-conflict based GPSTs. This study is the first effort to employ one experimental design to compare the effectiveness of DI with Consensus decision making using undergraduates, graduate students, and managers. An interactive computerized business simulation was used. A new variation of DI, namely Dialectical Exchange (DX), is presented and included in the experimentation. Both DX and DI outperformed Consensus. While there was little significant difference in performance between DI and DX, DX achieved its performance levels with significantly lower levels of perceived conflict in the groups. Methods for using DX as a conflict-reducing tool are discussed, with an application in collective bargaining.
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Type
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dissertation
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Source
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PQT Legacy CUNY.xlsx
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degree
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Ph.D.
