The effect of information technology on group decision-making.
Item
-
Title
-
The effect of information technology on group decision-making.
-
Identifier
-
AAI9618054
-
identifier
-
9618054
-
Creator
-
Dasgupta, Subhasish.
-
Contributor
-
Adviser: Michael N. Chanin
-
Date
-
1996
-
Language
-
English
-
Publisher
-
City University of New York.
-
Subject
-
Business Administration, Management | Information Science
-
Abstract
-
Managers spend 70 to 80 percent of their time in meetings. If meetings can be made more productive, it will increase the overall efficiency and effectiveness of an organization.;This research considered the effect of three information technologies: Decision Support Systems (DSS) and two Knowledge Based Systems (KBS-Best and KBS-Poor) on group decision making. The influence of these information technologies was studied in a controlled business gaming environment. The two knowledge-based systems, KBS-Best and KBS-Poor, had the knowledge of the best strategies and worst strategies for the business game respectively.;The subjects of this study made decisions, in groups, in a business gaming environment. The impact of these technologies on group processes (conflict, cohesiveness, and information usage) and group outcomes (performance, satisfaction with group decision, and confidence in the decision) were investigated.;Results of this study showed that information technology had minimal effect on group processes since it only affected conflict within the group. Group processes had a significant effect on group outcomes. Group cohesiveness affected all outcome variables (performance, satisfaction, and confidence) while the amount of information used by groups was found to be related to the satisfaction of group members with their group decision. Groups using any information technology performed better than groups that did not use information technology for group decision making. Satisfaction of group members with their decisions was highest in DSS groups followed by control groups, and it was the least in groups using knowledge-based systems. This research also provides an insight into the impact of a poorly developed knowledge-based system, i.e., a knowledge-based system having poor knowledge, on decision making processes and outcomes. Groups which used this system had the worst performance, but satisfaction of members with the group decision was higher than members who used the knowledge-based system having the best strategies.
-
Type
-
dissertation
-
Source
-
PQT Legacy CUNY.xlsx
-
degree
-
Ph.D.
