Integrating the methods and strategies of conversational analysis.
Item
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Title
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Integrating the methods and strategies of conversational analysis.
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Identifier
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AAI9807934
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identifier
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9807934
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Creator
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Gilbert, Rhoda Lee.
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Contributor
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Adviser: John Dore
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Date
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1997
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Language
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English
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Publisher
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City University of New York.
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Subject
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Language, Linguistics | Sociology, Ethnic and Racial Studies | Anthropology, Cultural | Speech Communication | Sociology, Theory and Methods
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Abstract
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This dissertation integrates four different theoretical models of conversational analysis into a method that provides descriptive procedures to account for structures, functions, and motives displayed by participants in on-going talk during street-based service encounters. By incorporating the insights of Labov and Fanshel (1977), I unfold and characterize the social conditioning of discourse that empower conversational 'moves.' Goffman's insights (1967) elucidates the regulative role of 'face' norms that motivate the types of dialogic 'moves' selected. I employ the findings Jacobs and Jackson (1983) who account for goal-oriented presequential strategies 'displayed' by street negotiators to enlist each other's cooperative responses. This heuristic methodology owes its analytic procedures to Conversational Analysis (Sacks, Schegloff, Jefferson 1974, 1977, and Pomerantz 1975) in making formulations about regularities which organize conversation and are 'displayed' as resources for recipient design as they emerge from 'live' sequential contexts. I add to this methodology describable accounts of the 'social,' 'goal,' and 'face' influences as they are 'displayed' and motivate the configuration of subsequent moves.;The street-based negotiations tend to be composed of describable sequential strategies and facilitated by brief, clear recognizable, though generally unconventional, sales routines. The diversity of norms that interact on the street may affect the ranking of priorities and expectations. Achieving sales 'goals' is not taken for granted, nor is the quality of the items, the integrity of the participants, the stability of price, or the respect for face or role on the street. For example, respect for 'face' tends to be subordinated to winning a bid, and 'goal' orientation is regularly superseded by preservation of 'face.'.;This combination of conflicting motivations which configure these sequences, produces conversational moves that empower, intimidate, justify, and establish grounds for bargaining outcomes, is more about the effects of strategic plays than of the irregularity of a varied repertoire of verbal tools. An integration of several diverse analytic approaches is employed to account for these collaboratively generated functional, motivational, and structural aspects of talk which converge strategically to direct the interaction and constrain the outcome.
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Type
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dissertation
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Source
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PQT Legacy CUNY.xlsx
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degree
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Ph.D.
