An extension of the Job Characteristics Model for a service economy.
Item
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Title
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An extension of the Job Characteristics Model for a service economy.
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Identifier
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AAI9808018
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identifier
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9808018
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Creator
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Tonges, Mary Crabtree.
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Contributor
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Adviser: Hannah Rothstein
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Date
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1997
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Language
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English
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Publisher
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City University of New York.
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Subject
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Business Administration, Management | Health Sciences, Nursing
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Abstract
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The Job Characteristics Model (JCM) developed by Hackman and his colleagues (Hackman and Lawler, 1971; Hackman and Oldham, 1976) is the most influential paradigm in contemporary job design research. It is important to note, however, that the JCM grew out of research with industrial workers. As a result, our current understanding of job design is primarily rooted in the study of goods-related jobs. Yet most American workers are now employed in service jobs, and manufacturing and service organizations differ on dimensions that have important implications for job design.;The purpose of this study was to extend the limits of job design theory by building on the JCM to develop a theoretical framework that is more specific, comprehensive, and applicable to professional service jobs. Based on this model, the study also investigated differences between the characteristics of Staff Nurse (SN) and Nurse Case Manager (NCM) jobs. Hypothesized differences included both intended positive and unintended negative effects associated with changes incorporated in the NCM job.;A sample of 413 registered professional nurses responded to the questionnaire designed for this study. Hypotheses were tested with hierarchical regression analysis, yielding the following key findings: (1) Characteristics of interpersonal relationships and work roles explain significant increases in variance beyond that explained by the core dimensions of the JCM in general and growth satisfaction, burnout, and job stress; (2) A new psychological state, experienced attachment to coworkers explains small, but meaningful and significant increases in variance, beyond that explained by the original psychological states of the JCM, in general and growth satisfaction; and (3) NCMs reported significantly higher levels of autonomy, job identity, feedback from agents, and collaboration with physicians than SNs; however, they also reported higher levels of negative characteristics, including required interaction and role conflict, ambiguity, and overload.;In summary, characteristics of the interpersonal aspects of nurses' jobs, in addition to the work itself, are important explanatory variables for work-place well-being. Moreover, findings highlight the need to learn more about the combined effects of job design changes.
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Type
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dissertation
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Source
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PQT Legacy CUNY.xlsx
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degree
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Ph.D.
